terms & conditions

TERMS & CONDITIONS

Terms and Conditions

1. Introduction

Welcome to Just OPD. These Terms and Conditions govern your use of our website and services. By using our platform, you agree to comply with these terms. If you do not agree, please refrain from using our services.

2. Services Provided

Just OPD is an online platform that facilitates the booking of appointments with doctors. We act solely as an intermediary between patients and healthcare providers and are not responsible for the quality of medical services provided.

3. User Responsibilities

  • Ensure that the information you provide is accurate and complete.

  • Do not use the platform for any unlawful or fraudulent activity.

  • You are solely responsible for attending your scheduled appointments on time.

4. Booking Process

  • Appointments can be booked online by selecting your preferred doctor, date, and time.

  • Bookings are confirmed upon successful payment, where applicable.

5. Cancellation and Rescheduling

  • Cancellations and rescheduling requests must be made within the timelines specified on the website.

  • Approval of such requests is subject to the doctor’s availability and cancellation policies.

6. Limitations of Liability

Just OPD is not liable for:

  • Any medical advice, diagnosis, or treatment provided by the doctor.

  • Missed appointments due to user error or technical issues beyond our control.

7. Privacy Policy

Your personal information is handled in accordance with our Privacy Policy, which can be accessed on the website.

8. Governing Law

These terms shall be governed by and construed in accordance with the laws of the jurisdiction in which we operate.

Refund Policy

1. Eligibility for Refunds

  • Refunds are applicable only in the following scenarios:

    • Appointment cancellation by the doctor.

    • Technical errors on the platform leading to double payment or failed bookings.

2. Refund Request Process

  • Users must submit a refund request through the designated form on the website or by contacting customer support within 7 days of the event.

  • Provide all required details, including the booking ID and reason for the refund.

3. Processing Time

  • Refunds will be processed within 7-10 business days from the date of approval.

  • Refunds will be credited to the original payment method used.

4. Non-Refundable Scenarios

  • No-show by the user for the scheduled appointment.

  • Cancellations made outside the allowed cancellation window.

  • Partial or full refunds for consultations already availed.

5. Contact Information

For any questions or concerns about refunds, contact us at contact@justopd.com or call our helpline (+91 7602233774) provided on the website.

By using Just OPD, you acknowledge and agree to these Terms and Conditions and Refund Policy.


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